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FAQ

Frequently Asked Questions

 

What are the Rental Requirements?

  • - The renter should be over 21 years old.
  • - Valid Qatari driving licenses for Qatar residents, the driving licenses of GCC and International are acceptable for specific period.
  • - An open and signed imprint of the credit card as guarantee.

In case of Accident what should I do?

  • - Call the police patrol and don't move the car from the location of accident until the police arrives.
  • - Don't accept any liability; contact our office immediately for assistance and advice.
  • - Ensure to get copy of police report for insurance company and repairs.
  • - Client can not replace the damage vehicle without police report, and all necessary documents.
  • - The replaced vehicle could be the same type or similar.

How fines will be charged if I left the country?

  • - If the client incurs any fines during the lease, fines would be charged to the credit card.

If I return the vehicle early will I receive a refund for unused days?

  • Unfortunately, no refunds are given if the vehicle is returned, the remaining amount would be carried to the client can use for rent any time.

Can we request a certain type of car?

  • Unfortunately, we can never guarantee the make or model of any vehicle, this is why we do state it would be that vehicle or similar.

What is the minimum period of rental?

  • - Every 24 hours, or any part of 24 hours is considered a day.
    - There is a one day minimum charge for all rentals. A delay of up to 59 minutes is acceptable.
    - In case of 60 minutes or longer delay the daily or extra day charge will be applied.
  • - Rentals returned after due date without prior arrangements will be charged for extra time period.

Are there Mileage restrictions?

  • Mileage restrictions apply only on Luxury vehicle (150 KM per day)

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